Returns Policy

Changed your mind? Never mind

Can I return it if there’s nothing wrong with it? - Absolutely !!

If you are not completely satisfied with your order and you wish to return an item, please follow our returns procedure:

  • You may return products purchased from babymacshop.co.uk within 7 working days of receipt of the items.
  • In order to return your item, you must email info@babymacshop.com to notify us that you want to return the item, quoting your name and invoice number.
  • Please return your item with your invoice.  Any items returned without a valid invoice will not be accepted.
  • We will not accept returns of non-faulty items that have been worn, used and/or garment tags removed.
  • Please ensure that the item is posted back in appropriate packaging to ensure the items do not get damaged in the post.
  • Package your items carefully, with each item in its original perfect condition and all labels attached.
  • Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
  • We advise you use a signed for service to return the item as we are not able to refund for any orders which get lost in the post.
  • You must pay shipping costs when returning your items.
    • Exchanges: due to our limited quantities we can’t guarantee an exchange.
    • We will refund your credit card for the amount paid minus shipping costs.
    • Please allow 1 – 2 working days to process your return once it is received.

       

      Shipping & Delivery:

       

      UK

      Orders over £60 - FREE (£4.50 otherwise)

      Standard UK Mainland Delivery
      Royal Mail 1st Class Parcel Signed (2-3 days)

      UK Special Delivery Guaranteed by 1pm - £8.55

      Please place your order by 1pm the day before delivery 

       

       WORLDWIDE

       

      EUROPE & RUSSIA* Delivery 

      Orders over £100 - FREE  (£9.99 otherwise)

      Royal Mail International Signed (5-7 days)

      REST OF WORLD* Delivery

       Orders over £100 - FREE (£12.55 otherwise)

      Royal Mail International Signed (7-10 days)

       

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